Moving Direct Van Lines LLC

Moving direct van lines did a decent job (except for one guy named Jonathan — nasty guy) but the actual movers themselves will rip you off. The guy who came to pick up in California was forthright — he said he wanted a tip (although he did twist my arm for it) while the guy (his name is Jamshed Tolibov, based in the NYC area, Brooklyn I believe) who came to drop off the stuff was giving some BS reason about long carry and charged me an extra $275 (when I challenged him saying that the pickup guys did a longer carry (longer than at destination) and didn’t charge he said he’d measure it, I was like yeah go for it and he didn’t) which I paid for with Venmo (screenshot attached) since I didn’t have cash. And on top of it he wanted a tip! Also, he didn’t provide very great service, tried to leave my mattress by the elevator on some nasty carpet and had to be asked repeatedly to move it. He also tried to downplay damage — what a laugh riot! Remember the name JAMSHED TOLIBOV — he will not be professional but will RIP YOU OFF. I am going to contact moving direct. Let’s see what they do now.

Move size: 1 Bedroom Home Service cost: $6350

I was so impressed with the team from Moving Direct Van Lines LLC. They were bang on time and really friendly to deal with. Everything was wrapped and packed safely, and they did a great job disassembling and reassembling our large sofa and king-size bed. Nothing was too much trouble for them, and they placed every box and item where we asked. Our vendors were actually two hours late leaving our new property, but the team was happy to wait. The three of them were brilliant and made what could have been a stressful day so much easier - almost enjoyable. Thank you!

Move size: 2 Bedroom Home Service cost: $23540

I was assured there would be no suprises by my salesman John.
The pickup driver arrived 2 days late.
After the truck was loaded and wife packed and ready to leave, Driver advised that now the cost to move would be $2000 more than quoted.
The delivery drive was also 2 days late, but since we did not have the extra $200 opted for the free storage.
No word from the company for over 30 days. Simon said that if we pay the balance in cash $3060 instead of the original $1060, they will waive the storage, which was 30 days free, release the load for pick up by us, or they will charge storage, reload and delivery charges. Really bad customer service. and communications sucks. Now the BBB says Moving Direct is no longer in business to seek legal advise for outstanding issues. Yea right, we are living in an empty house with out our stuff.
RWJR.

Service cost: $2209

If I could have given A- number I would have. This move cost me $2,600 more than originally quoted, and I had not added anything. Even though Justin replaced my TV, there was so much more damage. Lamps were destroyed, my dining room table was gouged, my coffee table was gouged, my bike tires were punctured, my bed was ripped apart, I could go on. I asked for a claim for. It's 2 months later and I haven't received it. This was the most disastrous experience of my life. Sorry Justin. It was a nightmare in moving. Replacing my TV was honorable, but the rest of the damage was just too much. For what I paid for this move, I thought I could expect a little respect for my property.

Move size: 2 Bedroom Home Service cost: $7826

I have had a terrible experience and was told multiple times that they would figure out compensation. My items were picked up late, delivered late, not put back together at the new house and many not even unwrapped. I called repeatedly and they just kept having me tell my story to another person who always said they'd figure out compensation. I spoke to Jodie several times and she was one of the many people who told me they would speak to upper management to get this resolved.

Original Quote - $8000 Charged an additional $4000 at pick up because I told them I needed beds moved but didn't specify that the beds would have a mattress and things like that. It was a small two bedroom apartment, but I wanted premium service so I was willing to pay the $8000.

I want compensation for all the items not put back together including all my outdoor furniture, couch, etc. Mattress was left in the wrapping paper on the living room floor. The broken items, I will go through insurance. They also left indoor furniture on the patio which of course got weather ruined and my outdoor furniture all broken wrapped or left in the boxes. Hopefully they will contact me for compensation. I hate having to leave a review like this. I requested $3500 back. I also want half of the extra $4000 back because many of the items they charged me extra for arrived broken or not put together.

Move size: 2 Bedroom Home Service cost: $12000

Drivers on both sides were fantastic- Crews on both sides great but destination crew was literally the best I've ever seen- care for our belongings, amazing attitude, care for our home, great communication. Origin crew was great-managed well but a lot of guys and not so intuitive - Sales agent was correct on his communications up front and quote was accurate and moderate. A small crew for our 3400 sq ft home plus garage, were so professional and calming. Our new house at 4,000' altitude with a difficult driveway- one single door for 3 stories and no garage- so our tools and garage cabinets had to go to the bottom floor- these 3 handled every step with poise like I've never seen. And they weigh probably 380lb between all 3 of them- amazing ballet of moving we witnessed, with smiles and light hearted humor- these 3 took a normally crazy stressful process and made it painless and a pleasure. My wife and I were so happy during and at the end of the move- can't thank this team enough!

Move size: 4+ Bedroom Home Service cost: $13659